Before going for an interview, you want to be well-equipped with the knowledge to help you ace the meeting. Salesforce demands very high preparation from job applicants. Hence, you need to put your best foot forward right from the moment you submit an application. Once your application is acknowledged, you get a phone screening from the recruiter, then a phone interview with the hiring manager. In this article, we are preparing you for the phone interview with these points.
1. Know the Company
Salesforce Interview questions at this stage are on fundamental computer science topics. Hence, it is important to know the basic details about Salesforce. When asked, “What is Salesforce?” your answer is, “It is a world-leading cloud-based Customer Relationship Management (CRM) product that is delivered as SaaS (Software as a Service) technology to sales, marketing, IT, and commerce subscribers.” You should learn more about each part of your answer in case the interviewer wants to test your understanding of it.
2. Know Their Top Benefits
Salesforce is undoubtedly one of the places to be, given that it has raised its revenue from $3.3 billion to over $13 billion in just four years. And that’s good for employees. As a CRM tool, it also helped businesses deal with customer engagement during the pandemic. Here are some benefits Salesforce offers:
– It helps different teams work together from anywhere.
– Businesses can use it to connect with their customers, find prospects, and close more deals.
– It integrates well with other apps, e.g., ZoomInfo, Ebsta, Dataloader, Formstack, etc.
– It is easy to use.
3. Learn about Their Most Important Features and Subsidiaries
Salesforce has several features and about 60 acquisitions and subsidiaries. These features are what customers subscribe to whenever they want to use the technology. Some of the top subsidiaries of Salesforce are Slack technologies, Mobify, Salesforce Marketing Cloud, MuleSoft, Heroku, Tableau Software, etc. Also, you can learn about features like Sales Data, Mobility, File Sync and Share, Dynamic dashboards and custom reports, Sales forecasting, and many more.
4. What Can Cause Data Loss in Salesforce?
Data loss is a big deal for the company and its customers. One of the basic knowledge areas that show you are committed to working with them will be knowing more about data loss. Some of the causes are;
– Change in date-time.
– Changing from the text area to email, phone, text, URL, or phone.
– Changing the multi-select picklist.
5. Learn about the Role You Are Applying for and Come Up with a Value Proposition
If you intend to join the Salesforce team, then you should have a role in mind. While many people think this preparation is only needed for the salesforce interview questions, they miss out on the advantage it may offer. Some of the roles are Administrator, Business Analyst, Developer, Platform Manager, Technical Architect, Project Manager, and others. In addition, you need to come up with a projection of the company and how you intend to be a part of strengthening it.
Much technical knowledge is expected of you if you apply for a Salesforce job which is possible with a professional Salesforce course completion and pass the certification exam. However, that is not needed for the preliminary phone interview, which mainly tests your interest and basic knowledge about Salesforce. With the points above, you can ace your phone interview. Your success in this stage of the interview will lead you to a more technical level.