In a situation where you’re selling to multiple personalities, it’s best to first connect everyone on a common ground then articulate clearly what’s in it for each of them. The goal is to stimulate an engaging conversation that allows us to change perception, diagnose expectations and bring clarity to the dialogue.
That’s the essence of developing a brand strategy the foundation of your communication that builds authentic relationships between you and your audience. It is by defining your brand strategy that allows you to utilize marketing, advertising, public relations and social media to consistently and accurately reinforce your character. Without defining the core strategy, all channels of communication can often become a hit and miss expense.
1. Define your brand
What is personal branding. It starts with your authenticity, the core purpose, vision, mission, position, values and character. Focus on what you do best and then communicate your inimitable strengths through consistency. There are many examples of companies acquiring other brands but only to sell them off later because they don’t fit within the brand and its architecture. Microsoft acquired Razorfish in 2007 when it bought aQuantive, a digital marketing services company, for about US $6 billion then sold it last month for $530 million. Simply put, Razorfish isn’t a good fit with Microsoft’s brand strategy.
2. Your brand is your business model
Support and challenge your business model to maximise the potential within your brand. Think of personal brands like Oprah, Donald Trump, Martha Stewart and Richard Branson. These individuals practically built their business right on top of their personal brand; everything they offer is an extension of their brand promise.
3. Consistency, consistency, consistency
Consistency in your message is the key to differentiate. Own your position on every reference point for everything that you do. President Obama focuses on one message only during his campaign, change. BMW has always been known as the “ultimate driving machine.”
4. Start from the Inside out
Everyone in your company can tell you what they see, think and feel about your brand. That’s the story you should bring to the customers as well, drive impact beyond just the walls of marketing. That’s an example of how Zappos empowers employees to strengthen consumer perception of its brand.
5. Connect on the emotional level.
A brand is not a name, logo, website, ad campaigns or PR; those are only the tools not the brand. A brand is a desirable idea manifested in products, services, people, places and experiences. Starbucks created a third space experience that’s desirable and exclusive so people would want to stay and pay for the overpriced coffee. Sell people something that satisfies not only their physical needs but their emotional needs and their need to identify themselves to your brand.
6. Empower brand champions
Award those that love your brand to help drive the message, facility activities so they can be part of the process. If your brand advocate doesn’t tell you what you should or should not be doing, it’s time to evaluate your brand promise. Go and talk to someone that works at the Apple retail store or an iPhone owner and you’ll see just how passionate they are about Apple. It’s a lifestyle and a culture.
7. Stay relevant and flexible
A well managed brand is always making adjustments. Branding is a process, not a race, not an event so expect to constantly tweak your message and refresh your image. Successful brands don’t cling to the old ways just because they worked in the past; instead, they try to re-invent themselves by being flexible which frees them to be more savvy and creative.
Here is an example: when the economy tanked this year, automaker Hyundai came out with an assurance program that lets you return your car if you lose your job with no further financial obligation and no damage to your credit. The results? As of end of February, only two buyers have taken advantage of this program but it has boosted their sales by 14% year-over-year in Q1, only one of the two companies increased revenue while companies such as Honda experienced a drop of more than 30%. Following that campaign in July, as gas prices expected to push higher during peak summer travel months, Hyundai came out with another program that guarantees a year’s worth of gas at $1.49 per gallon on most models.
8. Align tactics with strategy
Convey the brand message on the most appropriate media platform with specific campaign objectives. Because consumers are bombarded by commercial messages everyday, they’re also actively blocking out the great majority of them. Invest your branding efforts on the right platform that communicates to the right channels. Television may be expensive but it has a broader reach, wider demographics and can produce instant impact. On the other hand, social media may seem cheap but it takes time, resources and may not give you the desired outcome.
9. Measure the Effectiveness
Focus on the ROI (return on investment) is the key to measure the effectiveness of your strategies. Oftentimes it is how well your organisation can be inspired to execute the strategies. It could also be reflected in brand valuation or how your customers react to your product and price adjustments. Ultimately it should resonate with sales and that means profitability. Improve online presence But don’t just focus on increasing sales when you could be getting a profit boost by reducing overheads and expenses as well. Give yourself options to test different marketing tactics, make sure they fit your brand authenticity and aligns with your strategy
10. Cultivate your community
Community is a powerful and effective platform on which to engage customers and create loyalty towards the brand. In an active community, members feel a need to connect with each other in the context of the brand’s consumption. We all want to be an insider of something, it excites us to tell people which community we’re part of and what knowledge we possess. In many ways it’s our ego that prides us to be part of a sports team or a professional group. Guess what car would members of the Porsche club consider first when it’s time to purchase their next vehicle? Brand communities allow companies to collaborate with customers in all phases of value creation via crowdsourcing such as product design, pricing strategy, availability, and even how to sell.
11. Keep your enemies closer
Even if you have the most innovative, highly desirable product, you can expect new competitors with a superior value proposition to enter your market down the road. The market is always big enough for new players to improve what you deliver better, faster, cheaper. Call it hypercompetition or innovation economics, competition could be good for you believe it or not. It challenges your brand to elevate the strategy and deliver more value. Just look at how the Big Three (automobile manufacturers General Motors, Ford, and Chrysler) got crushed in the past decade by competitions from Germany and Japan. Not only do their competitors make a better product, they’re more efficient doing it and command a higher brand loyalty. In 2008, Toyota overtook GM while Honda passed Chrysler in US sales.
12. Practice brand strategy thinking
IDEO’s CEO Tim Brown calls design thinking “a process for creating new choices.” Essentially it means to not just settle for the choices currently available but to think outside the box without being limited. This concept actually applies to your brand strategy creation process that I called brand strategy thinking. It’s always easier to execute tactics than coming up with a strategy because it implies the possibility of failure. It’s much faster to emulate what worked for your competitor than to come up with something original and creative. But the truth is, that’s not you and it violates the first principle of brand strategy. Brand strategy thinking is about creating the right experience that involves all the stakeholders to foster a better strategy.